Streamlining Admissions with ERP-Integrated Customer Relationship Management
Key features of Customer Relationship Management(CRM)
1. Admission Enquiry
Admission inquiries can come from multiple sources, but with an ERP system, tracking them is a breeze. CRM tools allow you to collect, organize, and store inquiries in one centralized location. This means you can capture leads seamlessly and never miss a potential student due to misplaced data.
2. Pending Enquiry
It’s easy for inquiries to slip through the cracks, but not when you have a pending inquiry feature. This tool helps you see which inquiries are still awaiting follow-up, giving you the chance to engage with every interested party. With this feature, your admission team can stay on top of every lead without feeling overwhelmed.
3. Admission Counselor Assign
Assigning the right counselor to each inquiry is key to building a connection. The CRM feature in your ERP lets you automatically assign inquiries to specific counselors based on criteria like location or course interest. This way, every potential student feels valued, and your counselors can work more effectively.
4. Admission Enquiry Report
Data-driven decisions are a must in today’s competitive educational landscape. The admission enquiry report feature allows you to see trends, conversion rates, and counselor performance, all from one place. This report helps you understand what’s working and where there’s room for improvement, so you can continuously optimize your admissions process.
